Mes: agosto 2017

27 Ago 2017

The partnership between GIS and Vueling

The partnership between GIS and IAG Group began, as we explained in this previous post back when at GIS we started to introduce ourselves in the management of VIP lounges at airports in collaboration with airlines.

Aside from our long-term collaboration in the management of Iberia’s different VIP lounges in the airports of Barcelona, Madrid-Barajas and Mexico D.F., Paris-Orly and Frankfurt we expanded our partnership to one of their low cost airlines «Vueling», taking the relationship between GIS and Iberia to another level and becoming their partner for the development of Premium services.

Even though Vueling classifies as a low cost airline the reality is that many of the passengers that fly on board are actually business travellers flying for work reasons. Bearing this in mind and knowing that they probably spent quite a lot of time at airports, we decided together with Vueling to expand the airline’s service offering. This meant that now Vueling had the possibility of offering to every one of their passengers the option of booking their VIP services, making them accessible to any traveller both in business and tourist class.

With this, now passengers not only have quality and comfortable amenities, but they can now benefit from this new offering which Vueling together with GIS have launched, leading to a relevant differentiation of Vueling among it’s competitors by offering exclusive services in the «low cost range» of airlines who in general, don’t do so.

Currently any traveler flying with Vueling who wishes to acces a VIP lounge in any of the selected airports where the airline operates, now has the opportunity to do so thanks to GIS – as experts in the creation and management of VIP services for airlines and airports – through Premium Traveller, where we make sure everyone can book their services.

Furthermore, for those passengers who request it we also have available Vueling’s loyalty Program «Vueling Pass«, a rechargeable card that enables the passenger to access up to 10 times per purchase to any VIP Lounge where Vueling together with GIS have an agreement with the airport or the lounge operator if it’s the case. This card will also allow them to access to Priority Boarding’s and Fast Lane.

Where can you get a Vueling Pass card?

Any traveller can request it in any of the following:

What other benefits does Vueling Pass offer?

Together with Premium Traveller, Vueling offers the following benefits:

Had you already heard of all of these Vueling services? If you are one of those travellers who flies often with the airline, you can now think about it and benefit from all that we are offering!

16 Ago 2017

Airports and Asian Airlines win the podium again after being reviewed as the best in the world

Airlines and airports are very often under people’s eye in order to evaluate whether their infrastructure, efficiency and services meet passengers’ expectations. The evaluation of which meets their needs better is something very common and like in every other sector, it is necessary for airports to renew themselves and innovate to offer their best to every traveller.

Skytrax, a website that audits and compares the quality of the different airports and airlines around the world, recently launched a ranking based on the opinion of more than 19 million travellers in order to establish which long-flight airlines position at the top of the podium worldwide.

As the Spanish diary Expansión explains in this article, Asian airlines lead the list, where Qatar Airways win the Gold in Skytrax’ ranking, followed by Singapore airlines and ANA ALL Nippon airways respectively.

The amount of Asian airlines in this ranking is indisputable. Among the first 10 airlines only one European airline has managed to be among the top 10: Lufthansa, the german airline ranked in the 7th position. Regarding Spanish airlines, Iberia is the first airline in the ranking occupying the 42nd position out of the 100 best airlines.

But not only airlines are exposed to rankings, airports are also evaluated and so far in 2017, we see a pattern repeat: the Singapore Changi International Airport is considered five years in a row as the best  airport in the world according to the ranking by Skytrax. Both for its architecture as for the availability of shops and services it offers, its facilities have stolen many hearts.

The airport believes strongly in the idea of constantly innovating and improving, the reason for which they now have embarked on a new project, as this article in the Expansión newspaper. The construction of «Jewel», a project worth 1.518 million euros consist in the building of a glass and steel dome that will enable to place the proximity train inside Terminal 1. Inside the dome a magical space will be created with several bridges for passengers to cross next to a 40 metre-high waterfall , a garden 5 stories high and the recreation of a forest or jungle among many others elements.

With this ambitious project Changi will then become a very strong rival for the rest of airports planning on becoming number one in the ranking, positioning as the best airline or airport in the world. To sum up, hard work on a day-to-day basis, innovation and renewing yourself is definitely a key factor for success.

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15 Ago 2017

The Mobile World Congress, a challenge and successful case study for GIS

Barcelona is one of Spain’s cities where mosts congress, conventions, festivals and events are held. One of the most important international events that take place and that greater impact have of the city is the Mobile World Congress, the biggest meeting in the world focused on the mobile industry and new technologies.

The MWC brings together fot the occasion thousands of people from all over the world. As a result, the number of travellers who meet in airports increases considerably, and more so in El Prat – Barcelona Airport.

Many of the assistants of the MobileWorld Congress are visitors for which GIS provides our services, especially with our VIP Lounges. For this reason, the quality levels and operation management are set to high standars previously and during the event. Because we know many of our clients are frequent business travellers who are already familiar with VIP Lounges areas and services offered at airports, at GIS we work at 200% to make every service meet their expectations.

During the MWC the volume of passengers in our VIP Lounges has a notable increase. For this first half of the year 2017 we have already doubled the number of passengers who have visited our rooms compared to a normal day at the airport. From 2000 passengers daily to more than 5500! An increase of 10% of clients compared to 2016.

To keep up the quality level of our services in such a particular time, at GIS we have planned to detail how to provide service to our clients the best way possible by offering the character and VIP advantages in every service, which is why we enabled a versatile lounge area annex to our VIP Lounges to expand the space and confort of our rooms, organizing more than 55 Meet & Greet services in less than 48 hours and as a curiosity … serving more than 13 thousand croissants, 11 thousand pain au chocolate and pastries, and 6 thousands muffins!

As you can see the Mobile World Congress is a huge event for the city, Barcelona’s airport and for GIS a successful case study. Thanks to our many years of experience and our history as partners providing VIP services we continue to meet our client’s expectations, working hard year after year to reach our goal: excellence in the quality of every service we offer.