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CASE STUDY

World Trade Center Barcelona

World Trade Center Barcelona

The light and the sea, guests of exception

GIS started the operations and has been managing during 17 years the emblematic convention and congress center (WTC Barcelona). It is a unique environment for events with 4.000 m2 of different spaces and rooms, bathed in the light of the Mediterranean Sea.

Solution

World Trade Center

Location

Barcelona

Space

4,000 m2

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CASE STUDY

Primeclass Muscat

Primeclass Muscat

With our strong understanding of the modern passenger, we design and operate our primeclass lounges to accommodate and exceed the needs of our visitors. In primeclass Muscat Lounge which is located at Muscat International Airport, we have specially prepared the unique sponsorship & product placement opportunities for companies to reach hundreds of thousands business class and frequent flyer travellers by utilizing our lounge, digital video monitors, space to show case products, among others.

Solution

Lounge

Location

Muscat

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CASE STUDY

HelloSky Rome

HelloSky Rome

HelloSky targets the “well-traveled”; those with wanderlust and a sense of adventure. For people who do not view themselves as VIP but know how to travel in the best way possible. The HelloSky Air Rooms & Lounge in Rome Fiumicino Airport offers the optimum proximity to the terminal – so our passengers can relax until it’s time to fly and enjoy our full range of services – including: Lounge, Air Rooms, Meeting Rooms, Premium Showers and exclusive Meet & Greet service”

Solution

Lounge & Air Rooms

Location

Rome

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CASE STUDY

Vueling Pass

Vueling Pass

GIS has developed, implemented and commercialized, together with Vueling airline, The Vueling Pass loyalty program. The program allows the user to access VIP lounges and to have preferred boarding service (such as Fast Lane) at the main European airports where the company operates.

Solution

Loyalty program

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28 Feb 2019

TAV OS becomes GIS shareholder

On Thursday 17th January, the agreement making TAV Operation Services (TAV OS) a majority shareholder of GIS was put into effect. The Munné family will continue being the second largest shareholder, and Mr. Josep Munné will continue as President of the company and member of the new GIS Board of Directors.

TAV OS, a company of Turkish nationality, is one of the main operators worldwide in the non-aeronautical airport services sector. It is currently present in 25 airports in 14 countries, managing 60 lounges around the world and providing a wide range of premium services for passengers. Together the two companies are now the second largest lounge operator worldwide. We are present in 22 countries, operate 84 lounges and welcome more than 7.5M passengers a year.

TAV OS is owned 100% by TAV Airports Holding, a company listed on the Turkish Stock Exchange. Additionally, the ADP Group (which is listed on the French Stock Exchange) is the major shareholder of TAV Airports Holding, having bought 38% of the stock in 2012 and another 8% in 2017. This transaction created the world’s foremost airport operations partnership, providing service to 228 million passengers annually.

TAV Airports is the leading airport operator in the Middle East and North Africa. It manages a portfolio of 14 airports in 6 countries, including Turkey, Georgia, Tunisia, Macedonia, Saudi Arabia and Croatia. The group reported a consolidated turnover of €1.1 billion in 2018, with an EBITDA of €573 million. It employs more than 15,800 people and provides service to over 152 million passengers (a 31% increase over 2017).

Following its majority acquisition of GIS stock, TAV OS will continue expanding its activities in other geographical areas, especially in Europe and Latin America, which is where GIS’s activities are currently focused, and will also incorporate the GIS management team and specific GIS products to contribute to its future growth. The combination of TAV OS and GIS’s regional know-how and unique operational capabilities will further enhance our integrated efficiency, operational management and business strength.

The incorporation of a partner like TAV OS into GIS’s capital stock will benefit its financial strength and help it carry out its growth plans, while also consolidating its operational and human resources to further improve the provision of services to our customers in an increasingly global environment.

18 Sep 2018

HelloSky’s services for today’s travellers

What do today’s travelleres, or “well-travellers” as we also call them, need during layovers or long waiting hours at airports?

At first our logic took us to the main basic need: rest. Which is why it has become one of our main services at HelloSky thanks to our Air Rooms: a comfortable and quiet space inside airports in which you can nap, rest, snooze, doze or even catch fourty winks before or after your flight, you can read more about them here. You may now be wondering, “and that’s it?” Obviously not!

Some well-travellers are lucky enough to be able to sleep anywhere, even in aeroplanes, hence what they’re looking for is not only somewhere where they can rest but a space that combines comfort and a state of the art facilities in which they can make the most out of their time by working or relaxing whilst waiting. That is exactly what well-travellers will find in HelloSky’s Lounge, a space based on the pay-per-use model, because each modern traveller has its preferences and they all believe that there is no need in paying for something that you might not use.

Other well-travellers try and optimize as much as possible their time. For them no matter where in the world can become in an improvised office (including airports), and of course not all offices are the same. In HelloSky for example, we have Meeting Rooms: modern, fully equipped and flexible meeting spaces for our executive and business clients.

On the other hand there are also other well-travellers who what they’re really looking forward to when they land is to have a nice refreshing shower in a comfortable and clean space without having to leave the airport. In our Premium Showers we include a towel, shower gel and slippers. Everything you need to be fresh and ready before or after your flight. After your shower, what better way to continue your day by fueling your body with one of our healthy dishes from our restaurant menu!

Lastly, our VIP clients can also benefit from our wide range of Meet & Greet services, designed to offer the maximum comfort and efficiency during their stay at the airport. We provide full support during check-in procedures, security and passport controls through fast lanes, porter services, lounge access and even private transport to and from the aircraft through apron.

HelloSky, the cluster of services that the well-travellers expect.

22 Aug 2018

HelloSky’s Air Rooms

Get some “Air Room”.

Imagine for a short second that you miss your connecting flight and that you have to spend 5 hours in the airport. The waiting time is already quite annoying since you didn’t manage to get any sleep in the previous flight. Furthermore, you have a meeting as soon as you get to your destination, which means that when you land you must go directly in to work, without getting any rest. As a solution, you could look for a hotel close to the airport whilst you wait, but considering the time it would take to get there, check-in, fall asleep and come back, it’s not worth it.

This brings us to the lack of dedicated spaces within airports in which to sleep, stretch out and rest. Or better said, the lack of dedicated spaces to sleep that there was in airports. Now, Hellosky has made it possible thanks to their newly designed Air Rooms: a solution that offers a multifunctional space to enhance the travellers experience at the airport and cover all the possible needs of the well-travellers.

An Air Room is a comfortable and quiet space inside the airport where you can nap, rest, snooze, doze, or even catch forty winks, before or after your flight. A new fresh, smart, innovative and affordable concept that offers travellers everything they need in order to get some rest and improve their comfort, while it also optimizes the airports’ infrastructure by using un-used spaces and upgrade the airports’ brand.

Come and visit HelloSky’s Air Rooms. You’ll find all the comfort and amenities to make your trip more than a simple change of location, and instead live a unique global experience with as much rest as you need.

  • Double or single bed
  • Private bathroom and shower
  • Access to HelloSky Lounge
  • Courtesy beverage
  • Toiletries
  • Towels and hair dryer
  • TV with international channels
  • Wake Up service
  • Telephone
  • Wifi

02 Jul 2018

HelloSky, redefining the Airport wait

Travelling – and as a result, airports – aren’t an exclusive luxury anymore. Low-cost companies have managed to reduce prices to a point where flying is no longer exclusive to higher classes, but open to the entire world to fly anywhere. Which is why we ask ourselves, why are airports still the same as they were when travellers have evolved? Why do we still have VIP lounges with cocktails and snacks instead of readapting them to the preferences and needs of users nowadays?

HelloSky was born to provide solutions to these simple questions, leading us to redefine lounge rooms at airports. We live in a world where the access to information is within hands’ reach. And this leads us to more sophisticated travellers, except that not in the way we would understand sophistication in the 20th century. Today, travellers appreciate to seek better time management, to pay per use of a product and to strive to find the best offer while travelling. In other words, before users would use VIP lounges as a sign of distinction and status quo, whilst today, they are used because of the added value and comfort they provide to a new travelling experience.

Thus, Hellosky is a new brand 100% focused in this new client found at airports, which we like to call “well-travelled”. Well-travelled users are those with wanderlust and a sense of adventure. They like to experiment, but also to have the time to relax. The true meaning of luxury for them is to find a space where they can feel comfortable and be productive, whilst being affordable.

For those “well-travelled”, HelloSky has transformed the waiting experience at airports. HelloSky leaves behind the traditional aesthetics and concept of VIP lounges to become a smart, innovative and affordable new lounge concept. HelloSky’s waiting rooms are comfortable, dynamic and customized to answer “well-travelled” users’ needs. It is a pay per use experience: in other words, an extension of on board experience on ground. And it is also glocal, because it promotes local cultures with international vision.

For now you’ll find us in Rome, and very soon in many other airports of the most important cities in the world.

Looking forward to meeting you!

07 Mar 2018

GIS participates at the WAVF, the annual event among international airports and companies to improve VIP services

Every year some of Europe’s most important airports meet at the World Airport’s VIP Forum (WAVF), an event created for airports to meet and get to know professional and passionate companies who lead the creation and management of VIP or Premium experiences at airports, with the main goal of sharing their experiences seeking for a constant improvement.

Nowadays more than 20 airports participate in this encounter, like for example El Prat – Barcelona Airport where Premium Traveller, GIS’ online platform for VIP services, has represented them for the past five years and still does amongst the rest of international airports.

At the event all participants share their ideas and new concepts with the aim of improving airports’ VIP service offering. The main fields of action sum up in the following:

  • Establish rules and common procedures.
  • Exchange programmes for employees.
  • Establish and intensify relationships among the associates.
  • Share knowledge and best practices.
  • Develop and implement new concepts.

At GIS, under our constant goal of improving and innovating in every area we work in, we take part in the WAVF because, aside from it being one of the most important meetings worldwide for airports, it is a way of improving our processes and a very interesting way of networking in order for VIP passengers to receive the best experience possible.

Furthermore this encounter enables us to position as a reference company and pioneer in the creation and management of exclusive services in airport infrastructures. Precisely at the latest WAVF edition celebrated last May, at GIS we had the opportunity of presenting our new concept of resting rooms inside airports, our new HelloSky Air Rooms where we took as an example the latest Air Room project that was taking place in Rome – Fiumicino Airport.

If you’d like to learn more follow our latest news in our blog or on our LinkedIn profile!

03 Jan 2018

B2B service at GIS, the E-commerce platform to access VIP Lounges in Airports

One of GIS most relevant fields of action is the creation and management of VIP services in both national and international airports.

Within this framework Premium Traveller is the ideal online portal where any traveller can book all kinds of VIP services in different airports: VIP Lounges access, Transfer service, Fast Track, Air Rooms to get some rest, Shower service access, among many others.

However, aside from this service, at GIS we also have available for the B2B sector a personalized e-commerce platform aimed mainly to travel agencies, travel managers, hotels and businesses. This platform offers traveller’s access to more than 65 VIP Lounges at the main European airports and others internationally. This enables companies, hotels, travel agencies and managers, to offer a preferential treatment to their clients and/or their staff. More so, they even get a better deal for this access compared to the final sale to end-customers (B2C), because they either work with a considerable higher volume of bookings of VIP Lounges or because they require these services more often.

As for now our B2B service includes access to VIP Lounges but our goal is to expand our service-offering in the future so that passengers can benefit too from showers, fast-track services, resting at airports, accompaniment service, restaurant bookings, parking, etc.

Therefore, what advantages does the B2B service provide if you are a business, hotel, travel agency or travel manager?

  • Manage your clients purchases directly from each account as well as cancelling or modifying their information.
  • It provides relevant information for your business such as accounting sales or listing those companies who use the service the most, for example.
  • Access to VIP Lounges at a lower price than if acquired by traditional means or through Premium Traveller’s platform, as the purchase volume is higher. This is due to special and personalized agreements that at GIS we establish with each company or mediator after personally examining your requirements and needs.
  • This lower rate enables mediators and intermediaries to provide an added value to their clients experience or to a company’s team as they can choose to gift the access to VIP Lounges or include it in their travel packs or business trips.
  • No compromise or permanency is required from clients with GIS; you only have to assume the cost of the purchased VIP services.

To sum up, our B2B service at GIS is a great method to offer access to VIP Lounges at a good price if your clients or staff’ are frequent flight passengers. If you’re interested, at GIS we’re always open to meeting up and talking about your needs. Don’t think it twice!